How To Fix Amazon Prime Video App Not Working On Samsung TV?

Is your Amazon Prime Video app not working on Samsung TV? More than half of the Samsung TV users are troubled by the same cause. Either the Amazon Video not working on Samsung TV after streaming a video or the app itself is not opening and showing error codes on the screen. Know how to fix Amazon Prime Video app not working on Samsung TV here.

Amazon Prime Video is one of the largest video-on-demand OTT streaming platforms right now. At affordable prices, this streaming application offers a great variety of content with choices of language. Amazon Prime Video is compatible with Samsung TVs, Android TVs, Apple TVs, Firestick, Roku, Fire TV, etc. But, now the current problem has arisen for Samsung TV users.

How to Fix Amazon Prime Video App Not Working on Samsung TV

The Amazon Prime Video not working on Samsung TV has become one of the common issues now. Users report that the Prime Video app is having frequent crashes, shows errors, or just doesn’t open on their Samsung TVs. If you are also fed up with the Amazon Video not working on Samsung TV, then fix it now using the solutions provided here.

Fixes For Amazon Video Not Working On Samsung TV

Easily fix the Amazon Prime Video app on your Samsung TV by performing the solutions which are given below. We have shared the solutions in detailed steps for you so that you can easily use them even if you are a beginner.

1. Check The Internet Connection

Amazon Prime Video is an online streaming platform that requires a good internet connection for endless streaming. If your Amazon Prime not working or opening on your Samsung TV, then the first thing you should check is your internet connectivity. Make sure you are using a good wi-fi connection.

  • Open the browser and perform a speed test to check the internet speed.
  • Check the router if it is working properly or not. Reset the router if the situation demands.
  • If using a router is not effective in terms, then use a wired connection.
  • You can alternatively use a mobile hotspot and check if Amazon Prime is working.
  • If your internet is strong enough, but the app is not opening, then try the fixes given below.

2. Perform Hard Reboot

A hard reboot can fix any problems on your TV or computer without getting into deeper fixes. Follow the steps given here to perform a hard reboot on Samsung TV.

  • Keep your Samsung TV turned on. If it’s off, then turn it on immediately.
  • Now, press the power button and hold onto it until the TV turns off.

amazon video not working on samsung tv

  • Unplug the TV cable from the power source and let it rest for 30 seconds.
  • Then, plug in the cable and turn on the Samsung TV.
  • This should fix your Amazon Video Crashing on Samsung TV.

3. Update Amazon Prime Video

If you are using an older version of the Amazon Prime Video app, then this can cause the newer updates to not work on your TV. You must always make sure to update the applications installed on your device. To update Amazon Prime Video on Samsung TV, follow the steps given below.

  • Press the Smart Hub key on your Samsung TV remote and select “Featured”.
  • Now, from the given apps, go to the Amazon Prime Video application.

prime video not working on samsung tv

  • Press and hold onto the Enter button for this app until the submenu appears.
  • Go to the “Update Apps” option and select it using your remote.
  • Then, select the “Update” option to update Amazon Prime Video.
  • Once the app is successfully installed, restart the Samsung TV.
  • Check if Amazon Video not working on Samsung TV is fixed.

4. Clear Cache For Amazon Prime Video

Clearing cache on your app is one of the effective methods to fix the streaming issues on your TV. Here is how to clear the cache for Amazon Video on Samsung TV.

  • Press the Home button on your remote and go to Settings.
  • Now, select “Apps” and then open the “System Apps” option.
  • Go to “Amazon Prime Video” and press Enter on it.
  • Select “Clear cache” from the given options.
  • That’s it.

5. Update Samsung TV Software

If updating the app and clearing the app data and cache didn’t fix the issue, then update the Samsung TV software. For that, follow the steps given below.

  • Press the Home button on your remote and go to Settings.
  • Now, from the Settings, select the “Support” tab.

amazon prime not working

  • Next, select the “Software Update” option using the remote.
  • Finally, click on “Update now” to update your Samsung TV.

6. Disable VPN

Using any VPN or proxy for your TV? If yes, then disable them as soon as possible. If you use a VPN or proxy server for privacy issues or to access any banned app or website, then it can cause some apps to block your IP address on their main server. Therefore, when your Amazon Video not working on your Samsung TV, turn off the VPN on your device and then try again.

7. Reinstall Amazon Prime Video

Did nothing work? If your Amazon Video not working on Samsung TV still, then try the last method given here. Uninstall the app from your Samsung TV and then install the latest version from the Smart Hub. This will definitely resolve the issues within the app.

  • Press the Smart Hub key on your Samsung TV remote and select “Apps”.
  • Now, select the app you want to uninstall and long-press the Enter button.
  • A menu will appear on the screen. Select “Delete” to uninstall the app.

amazon prime not working on tv

  • Confirm again by selecting the “Delete” option.
  • The Amazon Prime Video app will be uninstalled.
  • Now, install the latest version of Amazon Prime Video and sign in to your account.
  • The Amazon Prime Video app crash issues will not occur this time.

FAQs

Why is my Amazon Prime Video not working on Samsung TV?
Amazon Prime Video app not working can be due to several reasons. A weak internet connection, older app version, software glitches, playback errors, etc, can cause your app to not work properly.
How to fix Amazon Prime Video app not working on Samsung TV?
  1. Check The Internet Connection
  2. Perform Hard Reboot
  3. Update Amazon Prime Video
  4. Clear Cache For Amazon Prime Video
  5. Update Samsung TV Software
  6. Disable VPN
  7. Reinstall Amazon Prime Video
Why isn't my Prime Video working on my TV?
If your Amazon Prime Video app is not working properly, then first of all make sure your subscription is active. Reboot the TV, clear the cache, or reinstall the app to fix the problem.
Why Prime Video says Something went wrong?
This error can appear due to a weak internet connection. Reset your router to default to refresh your internet connection.
How to fix Prime Video app error on my TV?
Start by checking your subscription status and if it is active, then fix the problem by these methods.

  • Reset the router
  • Update Prime Video
  • Update System Software
  • Reinstall Prime Video

Conclusion

We have shared the most effective methods for fixing Amazon Prime not working on TV. The methods shared here are easy to perform and the steps are given in detail for you. Fix this issue on your Samsung TV instantly and get back to your streaming. For more useful fixes, visit the Lavrusik website.

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